Effective Date: 01 April 2023
Last Updated: 18 June 2025
This Privacy Policy describes how Ecolink (“we,” “us,” or “our”) collects, uses, and shares information when you use our mobile application (the “App”).
1. Information We Collect
Personal Information
We may collect the following types of personal information:
- Name and contact information (email address, phone number)
- Account credentials and profile information
- User preferences and settings
Device Information
- Device identifiers (IMEI, Android ID, advertising ID)
- Device model, operating system version
- App usage statistics and crash reports
- IP address and network information
Location Information
- Precise location data (GPS coordinates) when location services are enabled
- Approximate location through network-based services
- Location history and patterns of movement
Usage Data
- App interactions and feature usage
- Session duration and frequency
- Error logs and performance data
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide and maintain our app’s core functionality
- Personalization: To customize your experience and provide relevant content
- Communication: To send important updates, notifications, and support messages
- Analytics: To understand app usage patterns and improve our services
- Security: To protect against fraud, abuse, and security threats
- Legal Compliance: To comply with applicable laws and regulations
3. Information Sharing and Disclosure
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Cloud hosting and data storage
- Analytics and app performance monitoring
- Customer support services
- Payment processing (if applicable)
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Enforce our Terms of Service
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure data centers and hosting infrastructure
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:
- Account information: Until account deletion plus 30 days
- Location data: 90 days from collection
- Usage analytics: 24 months
- Support communications: 3 years
6. Your Rights and Choices
Access and Control
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of certain data processing activities
- Export your data in a portable format
Location Services
You can control location access through your device settings. Disabling location services may limit certain app features.
Marketing Communications
You can opt-out of promotional communications by following the unsubscribe instructions in our messages or contacting us directly.
7. Children’s Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy in the App
- Sending you a notification through the App or email
- Updating the “Last Updated” date at the top of this policy
Your continued use of the App after any changes constitutes acceptance of the updated Privacy Policy.
10. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: support@sapientflux.com
Address:
Schnell Energy Equipments Private Limited,
9/174, Railway Station Road Periyanaicekenpalayam Coimbatore, Tamil Nadu 641020 India
Phone: +91 9894079954
11. Google Play Store Specific Disclosures
Advertising ID
We may collect and use Google Advertising ID for advertising and analytics purposes. You can reset or opt-out of interest-based advertising through your device settings.
Permissions
Our App requests the following permissions:
- Location: To provide location-based features and services
- Storage: To save app data and user preferences
- Network: To connect to our servers and provide online features
- Camera/Photos: [If applicable – describe specific use]
Data Safety
In compliance with Google Play’s Data Safety requirements:
- We encrypt data in transit using HTTPS
- We do not sell personal information to third parties
- Users can request data deletion
- We follow data minimization principles